Legal – Shipping Policy

The postage cost is calculated automatically during the checkout process.


Order Processing Lead Time

Orders will be dispatched in 1-2 business days in most cases. Express orders will be handled with priority and shall be dispatched the same day or the next business day unless there is issue with the order for further communication.


Partial Shipment

For orders with partial availability, they will be shipped either partially or pending the availability of new stock and will arrive within a week, at our discretion. Dependent items# will not be partially shipped.

The buyer is able to cancel the back-order item anytime before dispatch if decides not to wait, by sending a request to [email protected] stating the Invoice Number as a reference.

Postal Damage

Shall parcel arrived damaged, please refuse to accept. If the parcel was delivered unattended, please report to us immediately with photos showing clearly the damages for our instruction

Postal Delays

Postal services are provided by 3rd parties, and we have no control over them. If the parcel doesn’t turn up after 3 weeks of the dispatch date, please either contact the postal carrier directly or inform us so that we can trace it for you. However, this is not a valid reason for cancellation or refund requests.


Exception Cases

For exception cases not covered, such as significant postage shortfall for bulky items, additional charges will be requested for buyers to bridge the gap. We absorb postage shortfall value up to 20% of the charged postage amount. The buyer shall fill the rest of the cost gap or cancel the order for a full refund.


Postage shortfall

On some rare occasions, due to the limitation of the shipping calculation methods available, when the actual postage is significantly different to the charged postage if the shortfall is within 20% of the charged postage, we will absorb the difference. If the actual cost is over 20% more than charged, the buyer shall bridge the postage cost gap, or cancel the order for a full refund.

This normally happens when purchased bulky items and send to remote areas, especially interstate remote areas.